Customer Service Agreements

The customer service contract should include a section on liability if something happens and your company cannot complete the job as promised or if the customer is not satisfied with the finished product. Insert a plan to compensate the customer if you are unable to fulfill your contract. It is also important to include formulations that free you from liability in situations that may arise, are not under your control or do not want to be held responsible. While you never expect such opportunities to happen, it`s always best to be on the prudent side with your customer service agreement to protect your business. Warp Development reserves the right to choose the server for the account holder`s website for best performance. The account holder understands that the services provided by Warp Development are provided on a common server. This means that a website cannot be allowed to overload the server with a high rate of processor utilization, for example. B using CGI scripts or very active chat scripts. When the account holder`s website overloads the server and provokes complaints from other users, the account holder has invaded the shared server area and must move his website. If the account holder refuses to comply with this section, Warp Development has the right to terminate the services provided to the account holder without refunding the unused portion paid in advance by the account holder.

Describe the services provided. Please provide an accurate and accurate description of what the service provider will do during the duration of the agreement. The more detailed your description, the less likely there is a chance of misunderstandings later on. Both customers and employees should be able to easily understand a well-written customer service contract. Avoid using jargon and complex legal formulations that mask the importance of the contract to the average person. If technical, industry-specific or acronym terms are unavoidable, you should add a glossary to your after-sales service contract. When you hear the term service agreement or CSA, do you immediately think about maintenance? The services and support that help you maintain your resources can be key elements of a CSA, but many agreements go much further to help you improve your overall functioning. The account holder undertakes not to damage warp development, its reputation, computer systems, programming and/or anyone else using Warp Development`s services. The notifications required in this agreement are submitted in written form and are transmitted either by personal notification, fax or email.

In case of mail delivery, messages are sent by each express mail service; either by authenticated or registered mail, received, with all postage and in advance, and is considered received on the 5th business day following booking. Emails and faxes are considered to be received on the working day if they are sent that day before 4 p.m. or the next day after 4 p.m. on a business day or day of non-activity. Warp Development may include the name of the account holder and contact information contained in Warp Development`s service subscriber lists to encourage the use of services by other potential customers.