From the very beginning when your first make contact with us we communicate with you in terms of pre-course administration so you are always aware of what is happening , when it is happening and what the requirements are.
During the course you will find yourself in a friendly environment where rather than be spoken at you will be involved in a discussion-style environment that lends itself just as much to what the Instructor can tell you as to what knowledge and life experiences you bring to the course as well.
Once the course has finished we ensure that all paperwork is completed. We ask for your evaluations and look and record these on an ongoing basis – we highly respect your feedback. We ensure you are not left waiting for your certificate, you have earned it and deserve to have it as soon as possible. You are given your own individual PIN number so should you ever lose your certificate we can trace your details for you.
Each tutor and assessor is individually assessed and evaluated in terms of their delivery by you the candidate, so while we are running courses all over the U.K. you will be our eyes and ears into assisting us with our quality control delivery.
Our company doesn’t forget you. We ensure that your database is kept up to date and offer you reminders prior to certificates expiring. We are also here to give you free advice in relation to First Aid at Work and can offer extremely good prices on First Aid Supplies.
If you need to cancel a candidate on one of our courses simply give up to 2 weeks notice or more and there will be no cancellation charge applicable. Less than 2 weeks notice the full fee will be due. However if a candidate fails to attend due to reasons e.g. ill health, bereravement etc and providing the original invoice is paid we will hold such monies over as a credit for a period of 2 months to enable the candidate to re-take the course at no extra cost at a more suitable time. If the candidate does not attend a course within that time frame, and still wishes to attend a course then a new invoice and a repayment of a new invoice will be rerquired.
If there are special circumstances applicable to the candidate not being able to attend the course and providing the original invoice has been paid its possible for a further extension of 1 month to be granted. Please note this is a good-will gesture by P.F.E. First Aid Training Services to help and enable any client who has had some difficulty which has prevented them from attending a course. If a candidate fails to pay the original invoice under the terms stated i.e. prior to the course commencing the above good-will gesture will not be applicable.